1.) Consultation.
Best way to start is to arrange a consultation.
PRIVACY POLICY
This Data Protection Notice (“Notice”) sets out the basis which Rugs By Nindy (I, we, our, us) may collect, use, disclose or otherwise process personal data of our customers (you, your) in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
PERSONAL DATA
1. As used in this Notice: “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address and telephone number.
3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
5. We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; and
(d) processing payment or credit transactions.
6. We may disclose your personal data:
(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you.
WITHDRAWING YOUR CONSENT
7. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
8. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
9. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 7 above.
10. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
11. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to XXXXX.
12. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
13. We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
PROTECTION OF PERSONAL DATA
14. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data.
15. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
16. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by via email at the contact details provided below.
RETENTION OF PERSONAL DATA
17. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
18. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
COOKIES
19. Cookies are small text files that we place in your browser to help us monitor how our website is used. These cookies do not contain any personal information and cannot identify you personally. Like many e-commerce websites, we may use cookies to store and track information about your activity on our site. These small pieces of data are transferred from our site and stored by your browser in a text file on your computer. Cookies are used during your visit to record temporary information, manage the delivery of web pages, assist with registration and ordering processes, and help us analyse site traffic.
20. By using this website, you consent to the use of cookies on your device. If you prefer not to use cookies, most internet browsers allow you to disable them. While you will still be able to access our site, some functions that rely on cookies may not operate correctly.
EFFECT OF NOTICE AND CHANGES TO NOTICE
21. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
22. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Effective date : 01/09/2024
Last updated : 01/09/2024
TERMS OF SERVICE
This website is operated by Rugs By Nindy. Throughout the site, the terms I, We, Us, Our refer to Rugs By Nindy. Rugs By Nindy offers this website, including all information, tools and services available from this site to You, Your, The User, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including financial or banking information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
SECTION 3 - ORDERS
The custom made-to-order agreements will be considered accepted once you sign the purchase order and/or make full payment or a deposit to confirm all details and specifications of your order. We will officially accept your order when we send written confirmation, at which point a binding contract between you and us will be established. Please keep this confirmation safe, as you may need to refer to it in any future correspondence. If you do not receive this email, please contact us at hello@rugsbynindy.com.
By placing an order with us, you confirm that you have read, understood, and agree to these terms and conditions. If you have any concerns or need clarification on any part of these terms, please reach out to us at hello@rugsbynindy.com.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
The prices and availability of our products are subject to change without prior notice. Quoted prices will remain valid for 30 days from the date of issuance. Any changes will be confirmed to you at the time of ordering. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - DELIVERY
Where applicable, a delivery fee will be added to the total order value. Postage is calculated at time of invoicing via bespoke quote.
Our prices are provided excluding Tax, and customers are responsible for any additional shipping duties and taxes.
All goods will be delivered via a standard door-to-door service (curb-side delivery) which is completed by third-party courier service. Goods delivered shall be at the Client's risk from the time they are delivered.
SECTION 6 - PAYMENTS
All prices on our website are listed in Euros ( € EUR) and exclude delivery costs, which will be added to your total. Ownership of all products will remain with Rugs by Nindy until payment has been received in full. For custom orders, a 50% deposit (non-refundable) is required to initiate production. The remaining balance must be paid before delivery and/or installation. Any bank charges incurred during the transaction are the customer’s responsibility.
SECTION 7- PRODUCTS OR SERVICES (if applicable)
As all our products are handmade from natural materials, there may be slight variations in size, with rugs potentially differing by up to 10cm in width or length from the specified dimensions. If you need a specific size, please contact us directly at hello@rugsbynindy.com and we will do our best to accommodate or make provisions. All measurements quoted are as accurate as possible. Images displayed on our site are for illustrative purposes and may not perfectly reflect the actual product. Additionally, some items are photographed with props, which are not included in the sale.
We recommend requesting wool colour samples before placing an order. However, please note that even though we use the finest dyes, slight colour variations may occur between rugs. This includes, but is not limited to, a potential 5% variation in colour. This is an inherent characteristic of the handmade process and reflects the nature of the product. While we make every effort to reproduce colours as accurately as possible online and in digital renderings (for bespoke orders), variations may occur due to monitor display settings, for which we cannot be held responsible. By placing an order, The User acknowledges and accepts these factors.
Due to the use of natural materials in the production of our goods, piling, snagging, shedding, and indentations may occur. We cannot be held responsible for these occurrences. While we strive to uphold and match high production standards, slight variations in finish and appearance should be expected and are considered normal.
We are not liable for any negative effects that may result from applying any treatments or cleaning processes to the goods.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.
SECTION 8 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and banking information, so that we can complete your transactions and contact you as needed.
Your submission of personal information through the website is governed by our Privacy Policy.
SECTION 9 - CUSTOM ARTWORK AND SAMPLES
Custom orders will require an artwork of the rug with colours selected. Due to the handmade nature of our products, the final colour and dimensions may vary slightly from the original specifications. Please note that all custom items are non-returnable, as they are made specifically to your requirements. Larger sizes may also require additional production time beyond our standard lead times.
SECTION 10 - CANCELLATION
All of our Products are made to your specifications (i.e. are ‘custom made’ or ‘bespoke’). This means that, unlike most consumer contracts, you will not have any right to cancel a Contract. All rugs are custom made to your size and are non returnable unless faulty or damaged upon receipt. All damages or order errors must be reported immediately on receipt of your goods. The Client shall be deemed to have accepted the goods 24 hours after delivery to the Client. After acceptance, the Client shall not be entitled to reject goods that are not in accordance with the contract. This will not affect your other rights.
SECTION 11 - THIRD-PARTY TOOLS & LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of tools, goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Rugs by Nindy, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Rugs by Nindy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 16 - SEVER ABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Germany,
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21- CONTACT INFORMATION
Questions about the Terms of Service should be sent to us via email to hello@rugsbynindy.com
Our contact information is posted below:
RUGS BY NINDY
PLITTERSDORFER STR.195
BONN
53173
GERMANY
Comp reg no.
Tax no.
DELIVERY & RETURNS
Production Times
- All our rugs are custom-made to order, with production times ranging from 8 to 12 weeks from date of confirmation, depending on the level of craftsmanship involved. You will be informed of any longer timelines if the rug is particularly detailed or complex, or due to any factors out of our control.
- If you need your rug sooner, we offer an expedited service for an additional fee, which prioritises your order and arranges for faster shipping from India.
- DELIVERY
- We offer worldwide shipping on all orders. We will provide you with a shipping estimate at the time of invoicing.
- For all orders, the delivery is made on a "Delivered at Place" (DAP) basis. This means the recipient is responsible for paying any applicable tax and duties on the imported goods.
- RETURNS
- Please note that custom items are non-refundable, as they are made specifically to your requirements, unless there is a fault with the rug. To avoid any issues, please feel free to make enquires before purchasing via email to hello@rugsbynindy.com.
-REFUNDS
Rugs By Nindy always aims to provide high quality items. In the unlikely event that the goods are damaged or defective please inform us immediately after delivery. We may ask you to return the goods to us at your cost. These terms will apply to any repaired or replacement goods we supply to you. After verifying that the goods are damaged or defective, we will take one of the following actions:
• provide you with a full or partial refund, including the cost of returning the goods to us
• replace the goods
• repair the goods
• provide a credit note
CARE GUIDE
Vacuuming
New rugs shed a bit at the beginning, which is created from excess fibres when it's made. We recommend vacuuming on a gentle suction mode carried out with a cylinder vacuum cleaner. To get the best results vacuum in the direction of the pile, this is to avoid pushing the dirt back into the fibres of the carpet. High powered vacuums, especially along the stitch edge, can loosen threads and fibres. If you can, beat the back of the rug to loosen the dust and debris and then vacuum on a low setting. Regular vacuuming also helps deter moths, under beds and furniture, as they can be drawn to wool.
Accidental Spills
Always best to blot and apply pressure to a spill rather than rub. Rubbing a natural fibre rug can spread the spill and warp the pile or weave. If possible avoid using any chemicals to clean the rug, a damp white cloth is usually sufficient. If further cleaning is required, contact a professional company.
Loose Threads
Loose threads on the surface of the rug or carpet are normal and can be carefully trimmed to the height of the pile using small, sharp scissors. Our rugs are handmade using natural materials. Since the dyeing process is done manually, slight colour variations may occur between rugs or compared to samples. Cut pile rugs reflect light differently depending on the direction of the pile, so you may notice changes in colour based on the angle. This is a natural feature of cut pile rugs.
Stain Treatment
If you'd like an added layer of protection, we can recommend a water repellent stain resistant spray to act as insurance for spills and damage called AquaDefence. It is a non-toxic formula that uses nanotechnology to act as an invisible barrier to moisture. It is also odour and film-free.